We respectfully request that Buyers enter their telephone number during check-out. This is so our Courier can contact you should you not be home to accept delivery.
If for any reason you are unhappy with your purchase please notify us, we will do what we can to resolve the problem. We respectfully request that any queries are made within 7 days of receipt. After which we cannot guarantee a refund.
We check all our items by hand and they are all very well packaged before dispatch. We do not accept responsibility for any loss or damage caused in transit.
If the goods are in stock, they will be despatched within 2 working days. If the goods are not in stock, we will contact you by email with an estimated delivery time. Please ensure you provide a valid email address at the point of order in the event that updates are necessary. If we are then unable to provide all or part of the order within the estimated delivery time you will be notified by a further email.
Goods will normally be despatched via Royal Mail post or by Parcelforce for larger items. Standard delivery time from the point of despatch is 48 hours. Please be aware that First Class post does not guarantee next day delivery.
Proof of Postage is always obtained
We accept the following methods of payment:
*Paypal - email address is: firstname.lastname@example.org
*Credit Card Payment via Paypal Secure Server, you can pay with a Credit Card without signing up for a Paypal Account
*Pound Sterling cheques (allow up to 7 days for cheques to clear). Please make cheques payable to "Mangroves & More"